We are SAXON PADDOCK ESTATES LIMITED T/A OPEN HOUSE ESTATE AGENTS (HINCKLEY & NUNEATON) with registered number 11165811 and registered address 106 Castle Street, Hinckley, Leicestershire, LE10 1DD. Our Data Protection Lead can be contacted at . We have produced this privacy notice in order to keep you informed of how we handle your personal data. All handling of your personal data is done in compliance with the General Data Protection Regulation (EU) 2016/679 ("Data Protection Legislation").
When reading this notice, it might be helpful to understand that your rights arising under Data Protection Legislation include:
Under Data Protection Legislation, there must be a ‘lawful basis’ for the use of personal data. The lawful bases are outlined in Article 6, Section 1 of the GDPR. They are sub-sections:
a) 'your consent'
b) 'performance of a contract'
c) 'compliance with a legal obligation'
d) 'protection of your, or another's vital interests'
e) 'public interest/official authority', and
f) 'our legitimate interests'
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.
Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.
The information about you that we have collected for the performance of our contracts is required in order for us to successfully fulfil our obligations to you. If you choose not to provide the personal data requested, we will not be able to enter into a contract with you to provide the benefits we offer. If we are already processing your personal information under a contract, you must end our contractual relationship (as/where permitted) in order to exercise some of your rights.
We process some personal information as part of a contractual relationship with a Data Controller. Any requests to restrict this type of processing should be forwarded to the Data Controller; they will be responsible for discussing your concerns and making any decisions.
Legitimate interests are a flexible basis upon which the law permits the processing of an individual's personal data. To determine whether we have a legitimate interest in processing your data, we balance the needs and benefits to us against the risks and benefits for you of us processing your data. This balancing is performed as objectively as possible by our Data Protection Lead. You are able to object to our processing and we shall consider the extent to which this affects whether we have a legitimate interest. If you would like to find out more about our legitimate interests, please contact us via firstname.lastname@example.org.
SAXON PADDOCK ESTATES LIMITED T/A OPEN HOUSE ESTATE AGENTS (HINCKLEY & NUNEATON) holds different categories of personal data for different periods of time. Wherever possible, we will endeavour to minimise the amount of personal data that we hold.
SAXON PADDOCK ESTATES LIMITED T/A OPEN HOUSE ESTATE AGENTS (HINCKLEY & NUNEATON) passes your data to the third parties listed in the section 'Third Party Interests' below, for the purposes of providing our services to you, and for no other purpose.
SAXON PADDOCK ESTATES LIMITED T/A OPEN HOUSE ESTATE AGENTS (HINCKLEY & NUNEATON) does not send any data overseas.
Our data processors:
Let Alliance - For the purposes of carrying out tenant references, and providing insurance products to tenants or landlords.
The Conveyancing Partnership - Your information may be passed on to The Conveyancing Partnership who will pass your information over to a conveyancer within their team, so that they can contact you.
Just Move In - Tenants & Landlords details may be passed to 'Just Move In' as per our terms of business. Just Move In process our utility switching for our managed properties.
Search Mortgages - If you wish to obtain a mortgage through Open House; your details may be passed on. They will use your data to provide a mortgage for you.
Money Penny - If we're unable to get to the phone, Money Penny will answer our call and take a message. They will obtain contact information, and a message about why you're calling.
Bubble Finance - If you wish to obtain a mortgage through Open House; your details may be passed on. They will use your data to provide a mortgage for you.
Tom Garvie Mortgage Services - If you wish to obtain a mortgage through Open House; your details may be passed on. They will use your data to provide a mortgage for you.
Evergreen Mortgages - If you wish to obtain a mortgage through Open House; your details may be passed on. They will use your data to provide a mortgage for you.
Microsoft - We use software provided by Microsoft to back up stored data securely.
Acuity Scheduling - We use this software to allow our clients to book directly to our diary.
Jupix - Providing the software to enable listings on to the portals online. Your contact information is kept here, on a secure server.
Street - Providing the software to enable listings on to the portals online. Your contact information is kept here, on a secure server.
Reposit - Reposit provide tenants with a 'deposit free' alternative to renting. Should you be interested, your details will be passed on to Reposit who will contact you to discuss.
Zero Deposit - Zero Deposit provide tenants with a 'deposit free' alternative to renting. Should you be interested, your details will be passed on to Zero Deposit who will contact you to discuss.
Propoly - We use this software to assist with the moving process for tenants. If you apply to let a property through us, your details will be passed on for the purposes of conducting referencing, and preparing and issuing legal paperwork.
In addition to sending us your complaints directly to , you can send complaints to our supervisory authority. As SAXON PADDOCK ESTATES LIMITED T/A OPEN HOUSE ESTATE AGENTS (HINCKLEY & NUNEATON) predominantly handles the personal data of UK nationals, our supervisory authority is the Information Commissioner's Office. If you believe that we have failed in our compliance with data protection legislation, complaints to this authority can be made by visiting https://ico.org.uk/concerns/.